We are looking for a proactive and organised Administration Officer to manage the day-to-day operational functions of Wellbeing Advisor. This role is the backbone of our service — ensuring that clients are welcomed, appointments are managed smoothly, and the team is supported effectively. You will be the first point of contact for clients and a key enabler of our clinical team.
KEY RESPONSIBILITIES
- Manage client enquiries via phone, email, and in-person with professionalism and warmth.
- Schedule, confirm, and follow up on client appointments across online and in-person channels.
- Maintain accurate client records and administrative databases.
- Coordinate day-to-day office operations including supplies, logistics, and facility management.
- Support the preparation of reports, correspondence, and internal communications.
- Assist in the coordination of events, workshops, and outreach activities.
- Liaise with Counsellors and management to facilitate smooth service delivery.
REQUIREMENTS
- Bachelor's degree in Business Administration, Management, or a related field.
- Prior experience in an administrative or front-office role is preferred; freshers may apply.
- Strong organisational and multitasking abilities.
- Excellent written and verbal communication skills in Nepali and English.
- Proficiency in MS Office (Word, Excel, Outlook) or equivalent tools.
- A warm, client-centred approach and a high degree of discretion.
WHAT WE OFFER
- A meaningful role in a purpose-driven organisation.
- Supportive team environment with learning opportunities.
- Exposure to mental health service administration and operations.
- Opportunity for growth as the organisation expands.