Privacy Policy

1. OUR PRIVACY POLICY

Wellbeing Advisor Pvt. Ltd. (''the Company'', ''we'', ''us'', ''our'') holds the privacy of our Clients in the highest regard. We are committed to continuously improving our tools, services, and procedures to protect and safeguard Client privacy. This Privacy Policy explains how Wellbeing Advisor and its affiliates protect Client privacy, and how we collect, store, use, and disclose personal and health-related data in the course of providing our services through the Platform (www.wellbeingadvisor.com.np).

This Privacy Policy forms part of our Terms and Conditions, which are available on our official website. By accessing and using the Platform, the Client is deemed to have read, understood, and agreed to all provisions of both the Terms and Conditions and this Privacy Policy. No individual should use the Platform unless they fully agree to be bound by this Privacy Policy.

2. INFORMATION COLLECTION, STORAGE, USE, AND DISCLOSURE

The Platform may collect personally identifiable information from Clients — including but not limited to name, phone number, and email address — as well as information exchanged between the Client and their Counsellor (collectively, the ''Information''). This is collected solely for the effective operation of the Platform, including connecting Clients to appropriate Counsellors based on their needs.

All data collected is stored electronically on secured cloud servers. Where third-party server providers are engaged, they are required to implement appropriate security measures consistent with our Privacy Rules. These third parties are permitted only to store your data and do not use or access your personal data for any other purpose.

Any Information provided by the Client may be considered sensitive health-related data. Clients may choose what information they share; however, withholding certain information may limit access to specific features or services on the Platform. By agreeing to provide Information, the Client is deemed to have consented to our methods of collection and use as described in this Policy.

Wellbeing Advisor places the highest priority on the security of Client information. No Client information will ever be sold or rented. Information will not be used or disclosed except as expressly authorized by the Client or as described in this Privacy Policy.

The Information collected may be used for the following purposes:

To contact the Client or provide service-related information, alerts, and suggestions.
For billing and payment processing purposes.
To contact the Client or the relevant authority if the Platform or Counsellor has reasonable grounds to believe the Client may pose a serious risk of harm to themselves or others, or is involved in a criminal act.
To assign an appropriate Counsellor to the Client.
To make Counsellor services feasible and effective.
To supervise, conduct, and regulate service delivery.
To assess and improve the efficiency, effectiveness, and timeliness of our services.

3. COOKIES

Like many online platforms, Wellbeing Advisor uses "cookies" — small data files stored on your device to help track usage and improve your experience. You may adjust your browser settings to disable or restrict cookies; however, doing so may limit the functionality of the Platform.

For further information on cookies, visit: www.allaboutcookies.org

4. PHISHING AND ONLINE SECURITY

Identity theft and account fraud, including "phishing'', are serious concerns. Clients should exercise caution and ensure that account or sensitive personal information is entered only through the Platform's secure, official channels.

Wellbeing Advisor will never request your login credentials, passwords, or payment information via unsolicited or non-secure communication (including email, phone call, or messaging).

5. THIRD-PARTY LINKS

The Platform may include links to third-party websites or services operated independently of Wellbeing Advisor. Clicking on such links will direct you to those external sites. The inclusion of any third-party link does not imply endorsement, authorization, or affiliation with that third party, nor agreement with their privacy or security practices.

The Company has no control over third-party websites and is not responsible for their content,terms, or privacy policies. We encourage Clients to review the privacy policies of any external sites they visit.

6. SECURITY

While no internet-based service can guarantee absolute security, Wellbeing Advisor's systems, infrastructure, encryption technologies, operations, and processes are designed, implemented,and maintained with Client security and privacy as a priority.

We employ industry standards and best practices aligned with applicable international and Nepali data privacy laws and regulations to prevent unauthorized access, use, or disclosure of Client data.

7. SERVICE PROVIDERS

Wellbeing Advisor may engage third-party companies and individuals to support Platform operations or provide specific services, including:

Customer support and technical maintenance
Email management and correspondence
Data storage and management
Billing and payment processing
Reporting and analytics

Only the information strictly necessary for a third party to fulfil their designated function will be shared, and only after the execution of appropriate confidentiality agreements.

8. CHILDREN'S PRIVACY

The Platform is not directed at or intended for use by individuals under the age of eighteen (18) without parental or guardian consent and supervision, in accordance with the laws of Nepal.

Wellbeing Advisor does not knowingly collect or solicit personal information from children under the age of 13, or encourage them to register as users. If it comes to our attention that personal information has been collected from a child under the age of 13, we will take prompt steps to remove such information from our records. Please contact us at wellbeingadvisor.26@gmail.com to report any such concerns.

9. INTERNATIONAL DATA TRANSFER

Client data may be transferred to and stored on servers located outside Nepal or the Client's jurisdiction. Regardless of where data is stored, it will be protected in accordance with this Privacy Policy and applicable data protection standards.

By accepting our Terms and Conditions and submitting personal information, the Client consents to such international transfer of data.

10. COMPLIANCE WITH LAWS AND LAW ENFORCEMENT

This Privacy Policy is consistent with Nepal's Individual Privacy Act and other applicable Nepali laws, which require the Company to maintain the confidentiality of personally identifiable data, health information, and data collected through electronic means.

Notwithstanding the above, the Company may be required to disclose information or take action in good faith and without restriction in the following circumstances:

To report or respond to suspected abuse of a child or vulnerable adult.
Where a Client presents serious suicidal risk or risk of harm to themselves.
Where a Client poses a credible threat of harm to another person.
To comply with a court order requiring disclosure or presentation of treatment records.
To prevent, detect, mitigate, or investigate fraudulent or illegal activities related to our Services.
To protect the rights, property, or safety of our Clients or the general public.
To enforce our Terms and Conditions and this Privacy Policy.

In the event of a restructuring, merger, acquisition, or other reorganization of the Company, Client data may be transferred to the successor entity. Such entity shall be bound by this Privacy Policy and shall not curtail any rights or protections currently afforded to Clients.

11. GENERAL DATA PROTECTION REGULATION (GDPR) NOTICE

To the extent applicable, this Privacy Policy is consistent with the requirements of the General Data Protection Regulation (GDPR). Wellbeing Advisor is committed to ensuring that Client data is processed lawfully, fairly, and transparently.

Clients who are subject to GDPR may have additional rights regarding access, rectification,erasure, and portability of their personal data. Please contact us at wellbeingadvisor.26@gmail.com to exercise any such rights.

12. CHANGES TO THIS PRIVACY POLICY

Wellbeing Advisor reserves the right to update or amend this Privacy Policy at any time. The most recent revision date is indicated at the top of this document. We encourage Clients to review this page regularly for the most current information.

Any material changes to the Privacy Policy will be notified to Clients, and the Company will not apply new uses of previously collected information without first informing Clients or providing them the opportunity to opt out.

Wellbeing Advisor Pvt. Ltd. is the Data Controller with respect to Client Personal Data. For any questions, concerns, or objections regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Wellbeing Advisor Pvt. Ltd.

Ward No. 26, Kathmandu, Nepal

Email: wellbeingadvisor.26@gmail.com

Phone: +977 9767001846

Website: www.wellbeingadvisor.com.np

This Privacy Policy was last revised on 20 May 2026. Wellbeing Advisor Pvt. Ltd. reserves the right to amend this Policy at any time. Continued use of the Platform constitutes acceptance of the revised Policy.